Find answers to common questions about our services, booking process, and policies.
You can book your ride in three ways: 1) Use our online booking form on this website, 2) Call us directly at (631) 859-7097, or 3) Email us at contact@arrivdlimo.com. For the best experience, we recommend booking at least 24 hours in advance, though we do accommodate last-minute requests when possible.
Cancellations made within 24 hours of booking are eligible for a 100% refund. After that, cancellations made more than 24 hours before the scheduled pickup time are eligible for a 70% refund. Cancellations made within 24 hours of the scheduled pickup time are not eligible for a refund or credit. No-shows are non-refundable and are not eligible for credit. If service has been refused or terminated due to a violation of these Terms & Conditions, no refund or credit will be issued.
Yes! We track all incoming flights in real-time. If your flight is delayed, we'll adjust your pickup time automatically at no extra charge. You don't need to notify us — our system monitors changes and our chauffeurs will be there when you land.
Luggage capacity varies by vehicle: Luxury Sedans accommodate up to 3 standard suitcases, Executive SUVs hold up to 6 suitcases, and Sprinter Vans can carry up to 10 suitcases. If you have unusual luggage requirements (golf clubs, skis, etc.), please let us know when booking so we can ensure the right vehicle.
Yes, we can provide child safety seats upon request. Please specify the age and weight of your child when booking so we can provide the appropriate seat. Please note that a supplemental charge may apply for this service.
We accept all major credit cards (Visa, MasterCard, American Express, Discover), cash, and corporate checks. Corporate accounts can be set up for recurring billing. Payment is collected at the time of booking or through your corporate account.
For airport transfers, we recommend booking at least 24-48 hours in advance to ensure vehicle availability. For special events, holidays, or peak travel times, booking 1-2 weeks ahead is advisable. However, we do accommodate same-day requests when our schedule permits.
Absolutely. All ARRIVD chauffeurs undergo comprehensive background checks, including criminal history, driving record review, and drug testing. They are also professionally trained in customer service, defensive driving, and discretion. Your safety and comfort are our top priorities.
We serve all of Long Island, the greater New York metropolitan area, and Connecticut. This includes all major airports (JFK, LGA, EWR, ISP), all Hamptons destinations (Southampton, Bridgehampton, Sag Harbor, East Hampton, Wainscott, Montauk), point-to-point service throughout Nassau and Suffolk counties, and service across Connecticut and the surrounding region.
For corporate accounts with recurring transportation needs, we can often accommodate requests for specific chauffeurs based on availability. Please discuss this with your account manager or mention your preference when booking.
It's pronounced "Arrived" — without the "E." We removed the extra because we believe your travel should feel the same: simple, smooth, and free of unnecessary stress.
We stand by our On-Time Guarantee. If your driver is late to your scheduled pickup, your next ride is discounted—no questions asked.
Yes. You can reserve both your pickup and return ride in advance for a seamless, stress-free experience.
No problem. We track your flight in real time and automatically adjust your pickup time based on your actual arrival.
Unlike rideshare apps, we offer scheduled, guaranteed pickups, professional chauffeurs, real-time flight tracking, and consistent pricing—no cancellations or surge pricing.
Pricing is based on distance, time, and vehicle type. You'll always receive a clear quote before booking—no hidden fees.
Yes. Upon request, your chauffeur can meet you inside the terminal for a smooth, hassle-free pickup.
Yes. We include a grace period and monitor flight arrivals to ensure your driver is there when you need them.
We operate 24/7, but availability can be limited during peak travel times. Booking in advance is recommended.
Yes, same-day bookings are available depending on availability. For best results, we recommend booking ahead.
Yes. You can select your preferred vehicle based on your group size, luggage, and comfort preferences.
Full payment is required at the time of booking to confirm and reserve your trip. We accept major credit and debit cards, Apple Pay, Google Pay, Zelle, ACH bank transfers, and other approved payment methods.
Changes to a reservation must be requested at least 12 hours before the scheduled pickup time and are subject to availability. Changes requested with less than 12 hours' notice may not be accommodated. If you change a flight, pickup time, or other reservation details without notifying ARRIVD, we are not responsible for accommodating the change, and no refund or credit will be provided. Changes requested with sufficient notice will be accommodated when possible and may be subject to availability or additional charges.
ARRIVD monitors arriving flights when accurate flight information is provided at the time of booking. Complimentary wait time is 30 minutes for domestic arrivals and 45 minutes for international arrivals. Additional wait time is billed at $80 per hour, charged in 30-minute increments ($40 per 30 minutes).
Additional stops are available upon request and are generally $50 per stop. Pricing may vary depending on the location, route, distance, and time required.
Child safety seats are available upon request, and you must inform ARRIVD of the required seats at the time of booking. A $30 fee per child seat, each way, applies.
Gratuity is not included in the reservation total and is the customer's responsibility. Gratuity may be provided separately at the customer's discretion.
Smoking and vaping are strictly prohibited inside all ARRIVD vehicles, and customers are responsible for any cleaning, damage, or restoration costs resulting from a violation. Pets are not permitted unless ARRIVD is notified and approves the pet in advance. Unauthorized pets may result in refusal of service without a refund.
Yes. Customers are responsible for damage caused by themselves or members of their party. Additional charges may apply for excessive cleaning, spills, stains, smoking damage, bodily fluids, or other damage requiring professional cleaning or repair.
Customers are responsible for their personal belongings, and ARRIVD is not responsible for items left in a vehicle. If an item is recovered, we will make reasonable efforts to coordinate its return. Any shipping or delivery costs will be the customer's responsibility and will vary based on the destination and delivery method.
ARRIVD reserves the right to refuse or terminate service without a refund if a passenger: is intoxicated or under the influence to an extent that creates a safety concern; becomes abusive, threatening, or violent toward the chauffeur or others; engages in illegal, dangerous, or unsafe behavior; damages or intentionally misuses the vehicle; or creates an unsafe environment for the chauffeur or other passengers.
Customers are responsible for providing accurate passenger and luggage information when booking. Passengers may not exceed the legal seating capacity of the vehicle, and ARRIVD cannot guarantee accommodation of luggage or passengers that exceed the vehicle's stated capacity.
Standard tolls, parking, airport fees, and applicable transportation fees are included in the quoted reservation price unless otherwise stated. Any unusual, extraordinary, or unexpected charges specific to a particular trip or situation may be handled separately and communicated to the customer when applicable.
ARRIVD is not responsible for delays, missed flights, missed appointments, traffic, severe weather, road closures, accidents, airline delays or cancellations, government restrictions, mechanical emergencies, or other circumstances beyond our reasonable control. We will make reasonable efforts to provide the scheduled transportation or an appropriate alternative when circumstances require a change.
Yes. By completing your reservation and submitting payment, you confirm that you have read, understood, and agreed to the ARRIVD Chauffeur & Airport Service Terms & Conditions. These terms apply to all reservations.
