Frequently Asked Questions

You can book your ride in three ways: 1) Use our online booking form on this website, 2) Call us directly at (631) 859-7097, or 3) Email us at [email protected]. For the best experience, we recommend booking at least 24 hours in advance, though we do accommodate last-minute requests when possible.

We understand plans change. Cancellations made at least 24 hours before your scheduled pickup are fully refundable. Cancellations made within 24 hours may be subject to a 50% charge. No-shows will be charged the full booking amount. Please contact us as soon as possible if you need to modify or cancel your reservation.

Yes! We track all incoming flights in real-time. If your flight is delayed, we'll adjust your pickup time automatically at no extra charge. You don't need to notify us — our system monitors changes and our chauffeurs will be there when you land.

Luggage capacity varies by vehicle: Luxury Sedans accommodate up to 3 standard suitcases, Executive SUVs hold up to 6 suitcases, and Sprinter Vans can carry up to 10 suitcases. If you have unusual luggage requirements (golf clubs, skis, etc.), please let us know when booking so we can ensure the right vehicle.

Yes, we can provide child safety seats upon request. Please specify the age and weight of your child when booking so we can provide the appropriate seat. Please note that a supplemental charge may apply for this service.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), cash, and corporate checks. Corporate accounts can be set up for recurring billing. Payment is collected at the time of booking or through your corporate account.

For airport transfers, we recommend booking at least 24-48 hours in advance to ensure vehicle availability. For special events, holidays, or peak travel times, booking 1-2 weeks ahead is advisable. However, we do accommodate same-day requests when our schedule permits.

Absolutely. All ARRIVD chauffeurs undergo comprehensive background checks, including criminal history, driving record review, and drug testing. They are also professionally trained in customer service, defensive driving, and discretion. Your safety and comfort are our top priorities.

We serve all of Long Island and the greater New York metropolitan area. This includes all major airports (JFK, LGA, EWR, ISP), all Hamptons destinations (Southampton, Bridgehampton, Sag Harbor, East Hampton, Wainscott, Montauk), and point-to-point service throughout Nassau and Suffolk counties.

For corporate accounts with recurring transportation needs, we can often accommodate requests for specific chauffeurs based on availability. Please discuss this with your account manager or mention your preference when booking.

It's pronounced "Arrived" — without the "E." We removed the extra because we believe your travel should feel the same: simple, smooth, and free of unnecessary stress.

We stand by our On-Time Guarantee. If your driver is late to your scheduled pickup, your next ride is discounted—no questions asked.

Yes. You can reserve both your pickup and return ride in advance for a seamless, stress-free experience.

No problem. We track your flight in real time and automatically adjust your pickup time based on your actual arrival.

Unlike rideshare apps, we offer scheduled, guaranteed pickups, professional chauffeurs, real-time flight tracking, and consistent pricing—no cancellations or surge pricing.

Pricing is based on distance, time, and vehicle type. You'll always receive a clear quote before booking—no hidden fees.

Yes. Upon request, your chauffeur can meet you inside the terminal for a smooth, hassle-free pickup.

Yes. We include a grace period and monitor flight arrivals to ensure your driver is there when you need them.

We operate 24/7, but availability can be limited during peak travel times. Booking in advance is recommended.

Yes, same-day bookings are available depending on availability. For best results, we recommend booking ahead.

Yes. You can select your preferred vehicle based on your group size, luggage, and comfort preferences.